Welcome to VividSpark, operated by VIVIDTECH PTE. LTD., a company incorporated in Singapore ("VividSpark," "we," "our," or "us").
At VividSpark, we believe that creators should have confidence not only in the tools they use, but also in how their information is handled. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using www.vividspark.ai and our related products and services (collectively, the "Services").
By creating an account, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy.
VividSpark is an AI-native creator growth platform that helps creators streamline their content publishing workflow through AI-powered music matching, music licensing, publishing, analytics, and related creative tools.
This Privacy Policy applies to:
It does not apply to third-party services, websites, or platforms that we do not own or control.
When you create an account, we collect:
Passwords are securely hashed before storage. We do not have access to your plaintext password.
To provide our Services, you may upload:
These files are processed solely for providing requested features such as: AI Soundtrack, background music matching, cover generation, publishing workflow, and performance analysis.
Ownership of uploaded content remains with you.
Payments are processed securely by Stripe.
We do not collect or store full credit card numbers, security codes (CVV), or complete payment credentials.
We may receive limited payment-related information from Stripe, including payment status, subscription status, transaction identifiers, billing country, and partial payment method information (such as card brand and last four digits).
Stripe processes payment information in accordance with its own Privacy Policy.
We automatically collect certain information regarding how our Services are used, including browser type, device type, operating system, IP address, approximate geographic region, pages visited, session duration, feature usage, click interactions, referral sources, and error logs.
Certain AI-powered features require permission to analyze uploaded content.
When you use these features, we may process information extracted from uploaded videos, including scene segmentation, motion analysis, visual characteristics, timing information, music matching metadata, and AI-generated recommendations.
This analysis is performed solely to deliver requested functionality.
If you authorize VividSpark to access supported social media accounts, we may collect performance information including views, engagement metrics, reach, audience interactions, and publishing performance.
This information is collected only after you grant the required permissions.
We use collected information to:
We do not sell your personal information.
Depending on your jurisdiction, we process information based on one or more of the following legal grounds:
Where consent is required, you may withdraw it at any time, although doing so may affect certain features of the Services.
To operate VividSpark efficiently, we rely on carefully selected third-party service providers. These providers process information only as necessary to perform services on our behalf.
We use cookies and similar technologies to operate our Services, maintain user sessions, improve functionality, measure performance, and understand how visitors interact with our platform.
These cookies cannot be disabled without affecting core functionality.
We use Google Analytics (_ga, _gid, _ga_*) and Microsoft Clarity cookies to understand website traffic, feature popularity, and user experience.
Meta (Facebook) Pixel sets the _fbp cookie to measure marketing effectiveness.
VividSpark does not currently provide a dedicated cookie consent interface.
Most browsers allow you to manage or disable cookies through browser settings.
Disabling certain cookies may affect the availability or functionality of portions of the Services.
Because VividSpark serves users worldwide, your information may be processed outside your country of residence. When transferring personal information internationally, we take reasonable measures to ensure appropriate safeguards are implemented, including contractual, technical, and organizational protections where applicable.
VividSpark currently does not provide a self-service account deletion feature.
To permanently delete your account, please contact us at support@vividspark.aior use the "Talk to Human" support option within the platform.
Upon receiving a valid request, we will delete or anonymize your personal information where reasonably practicable, except where retention is required by applicable law.
Depending on your jurisdiction, you may have the right to:
Although VividSpark has not yet implemented formal GDPR or CCPA compliance workflows, we respect legitimate privacy requests and will make reasonable efforts to respond in accordance with applicable law.
Requests may be submitted to: support@vividspark.ai
We implement reasonable administrative, technical, and organizational safeguards including encrypted password storage, HTTPS encryption, secure authentication, access controls, infrastructure monitoring, and trusted cloud infrastructure providers.
No system connected to the Internet can guarantee absolute security.
Our Services are not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable law. Parents or guardians who believe a child has provided personal information may contact us at support@vividspark.ai.
Our Services may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of third-party websites.
We may update this Privacy Policy from time to time. When material changes are made, we will provide appropriate notice through our website, email, or within the Services. Continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy.